Shipping policy

Preparing Your Order

Readying an order runs to 1–3 business days — Monday to Friday, public holidays aside. Anything landing over a weekend or on a holiday sets off the next business day.

Delivery Windows

Once the parcel is with the carrier, these are the rough windows:

• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days (where the option shows)
• International Shipping: 10–25 business days, shaped by the destination country and the pace of customs clearance

Take these as estimates. No guarantee rides on them.

What It Costs

Checkout settles the cost from weight, dimensions, and the destination. Selected orders and the odd promotion carry no shipping cost whatsoever.

Following Your Parcel

Dispatch sets off an email carrying your tracking number. The tracking details themselves may want up to 48 hours to catch up.

Customs, Duties, and Taxes

Parcels crossing a border leave customs charges, import taxes, and any further destination-country fee with the recipient. None of it sits inside the product price or the shipping cost, and the local courier tends to collect it at the door.

Missing or Damaged Parcels

A parcel gone astray in transit, or damaged by the time it reaches you, calls for a message within 7 days of the expected delivery date. From there we take it up with the carrier.

Getting the Address Right

Run an eye over the delivery address at checkout. Parcels that wander off because the address went in wrong fall outside our responsibility. A mistake caught within 12 hours of ordering hands us a chance to set it right before dispatch.

Contact

Shipping questions reach us through our contact page.