Refund Policy

Coming away satisfied with your purchase is the result we have in mind. Where that falls short, this is the route returns and refunds take.

A 30-Day Window

The count opens on delivery day, and from there 30 days are yours in which to request a return. Eligibility turns on three points: the item stays unused, it holds its original packaging, and it returns in the condition it left in.

Setting a Return in Motion

Come to us through the contact page with your order number and the reason behind the return. Approval carries full directions — how to ship the item, and the address it needs to reach.

Parcels turning up without approval beforehand cannot be taken in.

Damage and Problems

Give your order a look the day it lands. Anything faulty, damaged, or plainly the wrong item warrants an immediate message to us, and a fair way forward is worked out alongside you.

What Falls Outside Returns

Several categories sit past this policy: goods built to order or personalized, items broken through misuse, items parted from their original packaging, and anything bearing a final sale tag on the day of purchase.

Refunds

Your parcel reaches us, an inspection follows, and word goes out on whether the refund stands approved or refused. Approved refunds travel back to the original payment method within 7–14 business days. Your bank or card provider may add to that before the money surfaces.

Exchanges

Quickest route to the item you were truly after: return the first one, hold on for confirmation, then order the replacement on its own.

Return Postage

Return postage rests with the customer by default. An error of our own shifts that — a faulty item, or the wrong one leaving our hands.

Contact

Questions about returns or refunds reach us through our contact page.